> ## Documentation Index
> Fetch the complete documentation index at: https://geonode.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequent Authentication Pop-Ups

> Fixing repeated authentication prompts when using a proxy.

***

## **Introduction**

If you keep getting authentication pop-ups while using the proxy, like this

<img src="https://mintcdn.com/geonode/Z2mY70PWUVAJ3gLv/images/knowledge-base/troubleshooting/authentication-popup/popup.png?fit=max&auto=format&n=Z2mY70PWUVAJ3gLv&q=85&s=59bf6104123de7b1b08310a0c3a73506" alt="Authentication Pop-Ups" width="542" height="358" data-path="images/knowledge-base/troubleshooting/authentication-popup/popup.png" />

then follow these steps:

## **Troubleshooting Steps**

* **Whitelist Your IP Address**\
  If your IP is not whitelisted, the system will repeatedly ask for credentials.\
  **[How to Whitelist My IP](/proxy-setup/advance-configuration/whitelist-ip)**

* **Check Your Login Credentials**\
  Make sure you are using the correct **username and password** for the proxy.

* **Use an Authentication-Supported App**\
  Some browsers or apps do not support proxy authentication properly. Try another browser.

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## **FAQs**

<AccordionGroup>
  <Accordion title="Why does my browser keep asking for proxy credentials?">
    Your IP may not be whitelisted, or you might be using an incompatible browser.
  </Accordion>

  <Accordion title="Can I disable authentication pop-ups?">
    No, authentication is required for secured proxy usage.
  </Accordion>
</AccordionGroup>